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Contact Online Message FAQ

How to contact the after-saled service center if the product using the solution of Rockchip goes wrong?
Rockchip is only in charge of producing semiconductor (IC) solutions for the manufacturers. Please refer to the customer service center of the manufacturer where your brought the product.

Would you please provide us with the development manual and datasheet?
Our development manual and datasheet were only released to our partner. You need to go through our comprehensive authority to become our cooperator, so that you are possible to get our development manual and datasheet.

When the E-book using RK2729 was tested, it flipped over slowly.Could you tell me how to solve the problem?
Please fill in your detail cases to “Technical Consulting” and leave your request and contact information.Our service center will contact you as soon as possible.

When we switched wifi on/off continuously of MID prototype with RK2818, system halted happened.What should we do?
Please fill in your detail cases to “Technical Consulting” and leave your request and contact information.Our service center will contact you as soon as possible.

How to cooperate with Rockchip to develop the products?
If you want to be our secondary developers, please submit materials of your company (brief introduction/market developing capacity/client resources/technical power etc.) .Click on the 'Bussness consulting' to fill in online,through the 'online message' of 'contact' column. The materials will be forwarded and certificated by internal authority.

What is the office hour of Rockchip customer service center ?
The customer service line of Rockchip is 400-7700-590.Our office hour is 9:00~18:00 from Monday to Friday. If you need service in other time, please refer to the "Online message" in our website and you can leave message based on your demand. We will response to you as soon as possible.

We are interested in the SOC of Rockchip,would you please tell me how to further discuss cooperation?
You may contact us via two ways: 1. Please visit our website,go to the "Online message" and click the "Business Consulting" to fill in the basic information of your company online, choose the specific SOC you may interested in and brifely state your thoughts about our possible cooperation. In this case, we will have a basic view of your company and arrange the proper departments or staffs to serve you wholeheartedly. 2. Please feel free to contact us at our customer service hotline: 400-7700-590(China), 0086-591-83991906 Ext: 8156(foreign country) .Rockchip® will serve you wholeheartedly.

How to get the product profile from Rockchip?
Please refer to the "Products" of our website for related functions and parameters of our chips. If you need more detail information, please click the "Technical Consulting" of "Online message" in our website to fill in the basic information of your company online, choose the specific SOC which you are interested in and give brief introduction of your request. We will send the related materials according to your request.

Can you sent the electronic document of my product using the solution of Rockchip to me?
Rockchip is only in charge of producing semiconductor (IC) solutions for the manufacturers.Please contact the supplier where you bought the product without any instruction.